Sarayan email inpawit kora nen 2022 ta aalagaren koy resulta na libron labay kon ipalapag na UST Publishing House. Natan sayan libro nipaakar ed Don Juan Alvear ipalapag na UP Press et onpaway ed ontumbok a taon.
Dear Sir:
We are sorry if we offended you. Our team has
been operating on a limited capacity due to the pandemic safety guidelines in
place, and because different members of our team are assigned to monitor
different email accounts and report to work on different days, there have been
lapses on our part in keeping track of all the messages and handling the
submitted documents. We apologize for that.
To this end, we have taken corrective measures
in our internal office communication protocol, particularly in improving our
monitoring system for logging submitted documents, to make sure that this does
not happen again.
Again, please accept
our sincere apologies.
Respectfully,
--
University of Santo Tomas Publishing House
G/F Beato Angelico Bldg., University of Santo Tomas, Manila, Philippines 1015
(+632) 3406-1611 loc. 8252
On Thu, Sep 29, 2022 at 2:21 PM es fernandez <
win1tree@yahoo.com> wrote:
Dear UST Publishing House
You
know that this assertion is not true (a blatant lie) since it is
required to submit a cover letter for manuscript submission. How can I
as an author forget to send the contact details through the cover
letter? If I did forget to include the cover letter (which is highly
impossible), I emailed you on 7 February 2021 at publishing@ust.edu, the transcript is still available in my email and I quote from it: "Dear
Sir: This is to
acknowledge receipt of your manuscript, 2 hard copies and a CD, for
evaluation.
Thank you. UST Publishing House.” On that date, you already knew my
email address as well as my telephone number as you can see below. So
you cannot argue that you don't know my email address and telephone
number. I followed up the following day on 8 February 2021 and on 14
July 2021 but did not get any reply. I even called your office on 18
November 2021 and after that date you should have exerted effort to
contact me, to inform me about the status of the manuscript instead of
waiting for me to follow up again two days ago or ten months after.
The
honest thing that you can do is to admit your mistake and incompetence
instead of blaming all this mess to me. In any case, I have submitted a
letter to the rector detailing all this.
I
am a published author abroad and this is NOT how they treat authors.
They respond on time knowing that authors value time as they would want
their works published as soon as possible. You are still far from
becoming a "professional" publishing company that you aim for in your
vision!
Keep the manuscripts and the cd because I would have someone pick them up in the coming days.
SincerelyErwin S. Fernandez
4 Mitura St. San Vicente West,
Urdaneta City, Pangasinan
2428 Philippines
Mobile: 639166608628
Skype: erwin.s.fernandez
Dear Sir:
As we found no accompanying contact information in the manuscript sent to our office, our staff had to resort to other means to obtain your email address. We succeeded after inquiring from a representative of the National Commission on Culture and the Arts (NCCA).
At any rate, we thank you for submitting your manuscript, “Ed maespiritu tan matua”: The Christian spiritist (A biography of Don Juan Alvear). We recognize its value, but we regretfully are unable to include your manuscript in the current editorial production. Should you wish to find a different publisher for your work, please feel free to do so.
Thank you for considering us as your first choice. We wish you success in finding a publisher for your work.
Sincerely,
--
University of Santo Tomas Publishing House
G/F Beato Angelico Bldg., University of Santo Tomas, Manila, Philippines 1015
(+632) 3406-1611 loc. 8252
